Tata Power Reduces Billing Collection Cost by 91% by Mobilizing SAP Billing With Liquid UI
SAP IS-U
Electric Utilities
Liquid UI for Android
Challenges
Paper-based billing collection required duplicate data entry – Field personnel issued handwritten receipts and later entered payment details into SAP.
Field workers lacked SAP access during doorstep collections – Updated billing and payment information was not available while visiting customers.
Delayed SAP updates created inconsistent payment records – Payments recorded on paper were entered into SAP later, increasing the risk of mismatched records.
Manual billing procedures slowed collection activities – Each payment required multiple manual steps across paper records and SAP entry.
Solutions
Mobile SAP billing execution on Android devices – Field personnel record customer payments directly in SAP during doorstep collection.
Barcode-enabled billing transactions – Barcode scanning reduces manual typing and improves data accuracy.
Bluetooth receipt printing for payment confirmation – Field agents generate printed receipts immediately after collecting payments.
Real-time access to SAP billing data – Field personnel can retrieve customer billing information directly from SAP during collection activities.
Results
91% reduction in billing collection costs
66% improvement in operational efficiency
Real-time SAP billing access for field personnel
Automated payment entry and receipt generation
Why Liquid UI
- SAP billing logic and validations remain fully intact
- No backend development or system replacement required
- Works with existing SAP transactions and master data
- Extends SAP processes to mobile devices
- Provides real-time SAP access for field personnel