Graybar Improves Sales Order Processing by 85% and Reduces Manual Data Entry by 80%
SAP SD | SAP WM
Electrical Distribution
Liquid UI for Android | Liquid UI for iOS | Liquid UI Server
Challenges
Inventory checks slowed counter sales – Customer service representatives had to return to a desktop to verify material availability before completing a sales order.
Cycle counts required repeated confirmations – Warehouse staff verified materials across multiple bins and batch numbers individually in SAP.
Blocked orders required manual monitoring – Managers periodically refreshed SAP screens to check for sales orders awaiting approval.
Manual lookups slowed daily operations – Repeated checks for materials, counts, and approvals reduced efficiency across counter sales and warehouse tasks.
Solutions
Mobile SAP access for SD and WM – Counter staff and warehouse personnel execute SAP transactions directly from Android and iOS devices.
Shopping cart workflow for counter orders – CSRs search materials, add items to a cart, enter customer details, and create sales orders through a simplified process.
Barcode scanning for material entry – Users capture material numbers by scanning UPCs instead of manually entering data.
Simplified cycle count views – Inventory counts are organized through bin, summary, and material views to help staff confirm quantities across locations.
Automated monitoring for blocked orders – A background service checks for newly created blocked sales orders and sends notifications to managers.
Results
100% user adoption across operations
Warehouse personnel and counter staff adopted the simplified SAP processes.
85% faster counter sales order processing
Customer service representatives create and complete sales orders more efficiently.
66% faster cycle count processing
Warehouse staff complete inventory counts faster.
Blocked order review reduced from 3 hours to 30 minutes
Managers review and release sales orders faster using mobile notifications.
Why Liquid UI
- SAP SD and SAP WM logic and validations remain fully intact
- No backend development or system changes required
- Works with existing SAP transactions and master data
- Extends SAP processes to mobile devices
- Integrates barcode scanning into SAP workflows
See what this looks like for your operation
We’ll show you how Liquid UI simplifies SAP sales order and warehouse workflows in your environment.