Fairfax Water Improves Billing Accuracy and Data Integrity by Mobilizing SAP PM
SAP PM
Utilities
Liquid UI for iOS
Challenges
Paper-based maintenance reporting delayed SAP updates - Technicians relied on printed work orders and handwritten notes because SAP PM was only accessible from desktop systems. Work completed in the field was later transferred into SAP, making the process time-consuming and delaying system updates.
Service notifications were tracked outside SAP - Notification data was maintained in spreadsheets instead of directly in SAP, limiting real-time visibility into service information and leaving the data outside the SAP workflow.
Manual time confirmations affected billing accuracy - Technicians recorded work time on paper and manually transferred the details to SAP at the end of the day. This manual process affected the accuracy of time details used for billing and county revenue.
Work orders, notifications, and confirmations required manual entry - Personnel manually entered these details into SAP, making data collection time-consuming and increasing the potential for errors.
Solutions
Mobile SAP PM for field personnel - Liquid UI for iOS gave field personnel real-time access to SAP PM from the field, allowing them to enter maintenance details directly in SAP and send work confirmation emails.
Field maintenance dashboard - Technicians could view work orders, create service notifications, and enter time confirmations from a single mobile interface. They could also drill down into work orders and update the details as required.
Real-time notification updates - Personnel could enter notification changes directly into SAP, providing a single version of the notification data instead of maintaining it separately.
Time confirmations captured directly in SAP - Field personnel could record precise time details directly in SAP, supporting accurate billing information and reporting.
Barcode-enabled data entry - Barcode scanning reduced manual data entry when capturing maintenance information, helping reduce the potential for human error.
Results
Field productivity improved
Technicians perform SAP PM activities directly in the field without returning to a desktop workstation.
Improved maintenance data visibility
Service notifications and maintenance records are captured directly in SAP.
Reduced manual entry errors
Barcode scanning minimizes typing during SAP transactions.
More accurate billing records
Time confirmations entered directly in SAP improve billing reporting accuracy.
Why Liquid UI
- Extends SAP PM access to mobile devices for field personnel
- Allows maintenance data to be entered directly into SAP from the field
- Simplifies SAP PM screens for faster task completion
- Supports barcode scanning to reduce manual data entry
- Improves visibility into work orders, notifications, and time confirmations
See how this would work in your SAP environment
We'll show you exactly how Liquid UI enables field teams to work directly in SAP PM from mobile devices.