Fairfax Water Improves Billing Accuracy and Data Integrity by Mobilizing SAP PM
SAP PM
Utilities
Liquid UI for iOS
Challenges
Paper-based maintenance reporting – Technicians relied on printed work orders and handwritten notes because SAP PM was only accessible from desktop systems.
Delayed maintenance updates – Work completed in the field was entered into SAP later, delaying system updates.
Service notifications tracked outside SAP – Notification data was maintained in spreadsheets instead of directly in SAP.
Manual time confirmations affected billing accuracy – Technicians recorded work time on paper before entering it into SAP.
Solution
Mobile SAP access in the field – Liquid UI for iOS enables technicians to access SAP PM directly from mobile devices while performing maintenance work.
Field maintenance dashboard – Technicians can view work orders, create service notifications, and enter time confirmations from a single mobile interface.
Real-time SAP data capture – Maintenance updates and notifications are entered directly into SAP during field work.
Barcode-enabled data entry – Barcode scanning reduces manual typing when capturing asset and maintenance information.
Results
Field productivity improved
Technicians perform SAP PM activities directly in the field without returning to a desktop workstation.
Improved maintenance data visibility
Service notifications and maintenance records are captured directly in SAP.
Reduced manual entry errors
Barcode scanning minimizes typing during SAP transactions.
More accurate billing records
Time confirmations entered directly in SAP improve billing reporting accuracy.
Why Liquid UI
- Extends SAP PM access to mobile devices for field personnel
- Allows maintenance data to be entered directly into SAP from the field
- Simplifies SAP PM screens for faster task completion
- Supports barcode scanning to reduce manual data entry
- Improves visibility into work orders, notifications, and time confirmations
See how this would work in your SAP environment
We'll show you exactly how Liquid UI enables field teams to work directly in SAP PM from mobile devices.