Tyson Foods Recovers $4.3M in Warranty Claims by Simplifying SAP Fleet Maintenance with Liquid UI

SAP PM

Food & Beverage

Liquid UI for SAP

$4.3M

Warranty reimbursements recovered over 6 years

$75K+

Savings from retiring legacy system

8,000+

Maintenance & operations teams

Challenges

Creating SAP repair work orders was difficult for mechanics – Many vehicle mechanics were not computer-savvy and found the process confusing and time-consuming.

Limited visibility into fleet maintenance – Maintenance teams needed a clearer way to ensure vehicles received the right service at the right time.

Complex SAP screens slowed shop operations – Managers had difficulty navigating them and completing manual data-entry steps.

Warranty claims were difficult to manage – Multiple warranty types and long reimbursement cycles made tracking claims and reimbursements challenging.

“

As long as the wheels are turning, the Fleets are making money for us," GuiXT (Liquid UI) and SAP ensured we were getting the proper maintenance on the proper equipment at the proper time which far exceeds any hard dollar savings we gained.

Marcus Mullins

Tyson Foods

Solution

Simplified fleet maintenance screen – Mechanics enter notifications, work orders, parts details, odometer readings, and time confirmations from a single SAP screen.

Preventive maintenance alerts – When odometer readings are entered, the system indicates when trucks require oil changes, DOT inspections, or other service.

Warranty alerts during repairs – Alerts indicate when parts are approaching warranty expiration.

Integrated warranty claim workflow – Warranty claims can be created, tracked, and updated directly in SAP.