BD Biosciences Reduces Complaint Processing Time by 80% Using Liquid UI
SAP QM
Life Sciences / Medical Devices
Liquid UI for SAP GUI
Challenges
Complaint data required manual validation across SAP transactions – Users manually calculated stock details from MB51 and complaint data from QM14.
Complaint processing required external tools – Complaint information was copied from SAP into Excel for analysis and Word for complaint closure.
Complex SAP interfaces slowed complaint entry – Multiple screens, fields, and drop-down options made complaint creation tedious.
Complaint handling required lengthy manual steps – Opening, processing, and closing a complaint often took 30-40 minutes.
Solution
Automated validation of complaint data – Input values are validated automatically before executing SAP transactions.
Single-entry data capture across complaint steps – Users enter complaint data once and reuse it across transactions.
Simplified SAP complaint processing screens – Multiple screens were consolidated and unnecessary fields were removed.
Automated calculations and default values – Required values are calculated and populated automatically during complaint processing.
Results
80% reduction in complaint processing time
Simplified SAP screens reduced the time required to open, process, and close complaints.
95% improvement in data accuracy
Automated validation reduced manual errors during complaint processing.
Simplified complaint processing workflows
Streamlined SAP interfaces reduced the effort required to manage complaint records.
Faster resolution of complaint cases
Automation reduced repetitive data entry and processing steps.
Why Liquid UI
- SAP QM logic and validations remain fully intact
- No backend development or system replacement required
- Works with existing SAP transactions and master data
- Simplifies SAP screens for operational users
- Automates validation and calculations within SAP
See what this looks like for your operation
We’ll show you how Liquid UI simplifies SAP complaint management in your environment.