Alcon Improves SAP Sales Order Processing by 50% Using Liquid UI

Alcon Case Study with Liquid UI

SAP SD | SAP MM

Medical Technology

Liquid UI for SAP GUI | Liquid UI Server

50%
Sales order processing time reduction
20+ screens → simplified
Sales order navigation simplified
SAP user struggling with multiple data entry screens in logistics

Challenges

Sales order creation required extensive SAP navigation – Customer service representatives moved through more than 20 SAP screens to process sales orders.

Multiple order types increased process complexity – More than eight order types required different steps and manual data entry.

Limited dashboard functionality slowed daily tasks – The existing SAP dashboard contained redundant fields and required manual processing.

Manual transfer of order data from Salesforce to SAP – Order details captured in Salesforce had to be entered again in SAP.

Simplified SAP Change Sales Order screen on tablet using Liquid UI

Solution

Simplified SAP sales order screens – Multiple SAP screens were consolidated and unnecessary fields were removed.

Automated order-type logic – Required fields and calculations populate automatically based on the selected order type.

Enhanced SAP dashboard functionality – Customer service representatives can initiate order processing and access information from a single dashboard.

Salesforce–SAP integration for order creation – Order data from Salesforce is transferred directly into SAP with one button.

Results

50 percent faster SAP sales order execution

50% faster sales order processing

Simplified SAP screens reduced the time required to create and process sales orders.

Faster SAP task completion for CSR users

Improved CSR productivity

Customer service representatives spend less time navigating screens and entering order data.

Reduced errors in SAP data entry and processing

Improved data integrity across systems

Integration between Salesforce and SAP eliminated duplicate manual data entry.

Reuse of existing SAP processes without changes

Efficient reuse of existing SAP processes

Sales order improvements were implemented while continuing to use the existing SAP environment.

Liquid UI platform enabling SAP workflows across mobile and desktop devices

Why Liquid UI

  • SAP SD and MM logic and validations remain fully intact
  • No backend development or system replacement required
  • Works with existing SAP transactions and master data
  • Simplifies SAP screens for operational users
  • Supports integration between SAP and external systems such as Salesforce

See what this looks like for your operation

We’ll show you how Liquid UI simplifies SAP sales order processing and integrates SAP with external systems.

Book a Demo